This Client Agreement applies to the services provided by UniHawk Holdings Private Limited (company registered number 000008682), having its registered address at Al Khatem Tower, WEWORK HUB 71, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (the “Company”), and its subsidiaries (together the “Group” or “UniHawk”), to the client whose details are provided above (the “Client”).

The Client is deemed to have read and understood these Terms and Conditions upon signing this Client Agreement. Appendix A, Appendix B, and Appendix C form an integral part of this Agreement.

Test Prep at UniHawk Education Support Services (Company No. 993619), registered at Al Saqr Business Tower - 17 - 01, Sheikh Zayed Road, Trade Centre, DIFC, Dubai, United Arab Emirates.

UniHawk Education Support Services (Company No. 1112883), registered at Concord Tower, 11th Floor, Office 13, Media City, Dubai, United Arab Emirates.

UniHawk FZ LLC (Company No. 52000312), registered at BIZ00106 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

UNIHAWK TRAINING AND EDUCATION – L.L.C – O.P.C (Company No. CN-5093772), registered at 0,1_16 Building, Muhammad Mahdi Mohsen Al Zahia, East, Abu Dhabi, United Arab Emirates.

The scope of services is detailed in Appendix A and may vary based on the program enrolled. Any variation must be agreed upon in writing by both parties.

The Client agrees to purchase the services identified in Appendix A from the Group (the “Services”).

The total program fee is specified above and must be paid in full in accordance with Appendix B.

All payments made are non-refundable and non-transferable under any circumstance, regardless of outcomes or results achieved.

The Client is responsible for ensuring student attendance at all scheduled sessions. Planned cancellations may be compensated subject to availability.

For one-to-one training, one cancellation per month with prior notice may be compensated.

The Group does not guarantee score improvement, as outcomes depend on the student’s commitment and effort.

Due to the subjective nature of the Services, no express or implied warranties or guarantees of outcomes are provided.

The Group shall not be liable for any direct or indirect damages arising from the Services or inability to use related platforms.

Total liability shall not exceed the total fees paid by the Client.

Dissatisfaction must be reported within fourteen days of occurrence. Both parties will attempt resolution before termination.

At the Group’s discretion, a partial refund of up to 50% may be issued in limited circumstances.

Immediate termination may occur for misconduct or breach, with no refund of paid fees.

Notices to the Group must be sent to [email protected]. Notices to the Client will be sent to the registered email address.

Electronic communications are deemed received at the time sent.

The Group may assign or subcontract this Agreement. The Client may not assign any rights under this Agreement.

Client data will be handled in accordance with the Group’s privacy policy available on the official website.

The Group may use the Client’s first name, photograph, test scores, and admissions for marketing and promotional purposes.

This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Dubai.

The Client agrees to indemnify and hold harmless the Group against all claims, damages, and legal expenses arising from breach or misconduct.

The Group shall not be liable for failure to perform due to events beyond its reasonable control.

This Agreement constitutes the entire understanding between the parties and may only be amended in writing signed by both parties.

Both parties agree not to disparage each other publicly or privately.